合計¥15,000以上ご購入で送料無料です。

Shopping guide for overseas customers

Ordering

Fill out the “Contact form” identifying the item numbe or name.

*If you would like to make a general enquiry, please contact us via email at:

takanoec@takano-bamboo.jp

After checking the stock availability and the shipping fee of your ordered items, we will inform you the total cost and the information of the payment by email.

Currency 

Our prices are indicated in Japanese yen only. 


Shipping  

We ship overseas by EMS or FedEx , and will inform you the amount before proceeding your payment.

NOTICE :
When postal items are sent to and received from abroad, you may be subjected to customs duty as well as consumption tax according to the sum and quantity of the content.
Additionally, the postal entity of the destination country may charge customs clearance fee.
Please be informed that paying the relevant taxes is the responsibility of the recipient.
Please contact the customs office at your country for more details.

  

Payment 

We gladly accept payments by credit card, bank transfer or PayPal.

  • By credit card: a payment link will be sent to you by email.
  • By bank transfer: the bank details will be sent to you by email.
  • By PayPal: a PayPal invoice will be sent to you by email.

Returns 

If a package is damaged during the shipping, or the item is defective, you will get a refund. For a refund, a notification by email is required within 7 days from receipt of the shipment. Please send us the notification including your name, your address, the name of the item and the reason of return, and we will make a further communication with you about return shipping and so on.

If you return it without notification, we might not accept it.

Please contact us to takanoec@takano-bamboo.jp


Return address:
Takano Chikko Co., Ltd.
14-15, Higashi Ochibe, Syoryuji, Nagaokakyo-city, Kyoto, 617-0836, Japan
+81 75 955 2868